Privacy Policy
This Privacy Policy explains how Fortunica Casino collects, uses, stores, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and handling your data in a transparent and secure manner. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
We may collect the following types of information when you interact with our platform:
Personal Identification Information
When you register an account or use our services, we may request personal details such as your full name, date of birth, residential address, email address, and phone number. This information is necessary to verify your identity, comply with legal obligations, and provide you with a secure gaming experience.
Financial Information
To process deposits and withdrawals, we collect financial data including payment method details, transaction records, and account balances. This information is used solely for the purpose of facilitating your transactions and is handled with strict confidentiality.
Technical and Usage Data
We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages you view. This data helps us improve our services and enhance your user experience.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to collect information about your browsing behaviour. For more details, please refer to our Cookie Policy section below.
How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your account
- To process your transactions, including deposits and withdrawals
- To verify your identity and age as part of our KYC and AML procedures
- To provide customer support and respond to your inquiries
- To send you service-related communications, such as updates to our terms or policies
- To personalise your experience on our site
- To comply with legal and regulatory obligations
- To detect and prevent fraud, money laundering, and other prohibited activities
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Performance of a contract: Processing necessary to provide you with our services under our Terms and Conditions.
- Compliance with a legal obligation: Processing required to meet our regulatory duties, such as anti-money laundering checks.
- Legitimate interests: Processing for purposes such as fraud prevention and improving our services, provided your rights do not override these interests.
- Consent: Where you have given explicit consent, for example, for marketing communications.
Data Sharing and Disclosure
We may share your personal information with the following categories of third parties:
- Payment processors to facilitate deposits and withdrawals
- Identity verification services for KYC compliance
- Regulatory authorities as required by law
- IT and hosting providers who support our platform
- Professional advisors, such as legal and accounting firms
We do not sell your personal information to third parties. All third-party service providers are contractually bound to protect your data and use it only for the purposes we specify.
International Data Transfers
As an operator licensed in Anjouan and registered in Curaçao, your personal data may be transferred to and processed in jurisdictions outside Australia. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.
Data Retention
We retain your personal data for as long as your account is active or as necessary to provide you with our services. After account closure, we may retain your data for a period required by applicable laws, typically up to five years, to comply with anti-money laundering and other regulatory obligations.
Your Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
- Right to access: Request a copy of the data we hold about you.
- Right to rectification: Correct any inaccurate or incomplete data.
- Right to erasure: Request deletion of your data, subject to legal retention requirements.
- Right to restrict processing: Limit how we use your data in certain circumstances.
- Right to data portability: Receive your data in a structured, commonly used format.
- Right to object: Object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact our support team using the details provided at the end of this policy.
Cookie Policy
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device by your web browser. We use the following types of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the website to function, such as maintaining your session | Session or persistent |
| Functional Cookies | Remember your preferences and settings | Up to 1 year |
| Analytics Cookies | Collect anonymous data about how you use the site, helping us improve | Up to 2 years |
| Advertising Cookies | Track your browsing habits to deliver relevant advertisements | Up to 1 year |
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Security Measures
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure servers, and regular security audits. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our services are intended for individuals aged 18 years and older. We do not knowingly collect personal information from anyone under this age. If we become aware that a minor has provided us with personal data, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:
- Email: Our support team is available via email for privacy-related inquiries.
- Live Chat: You can reach us through the 24/7 live chat feature on our website.
We are committed to addressing your concerns and will respond to your requests in a timely manner.
Responsible Gaming and Data Protection
We take responsible gaming seriously and offer tools to help you manage your play. This includes deposit limits, cooling-off periods, and self-exclusion options. When you use these tools, we process your data to enforce your chosen limits and protect your wellbeing. For more information about responsible gaming practices, please visit our Responsible Gaming page. We also encourage you to review our Terms and Conditions for further details on your rights and obligations.
Our commitment to your privacy extends to all aspects of your experience at Fortunica Casino. We ensure that any data collected through responsible gaming measures is handled with the same level of care and security as your other personal information.