Privacy Policy

This Privacy Policy explains how Fortunica Casino collects, uses, shares, and protects your personal data when you visit or use the website at Fortunica. It applies to all users of the site and is designed to help you understand our data practices and your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully.

Information We Collect

We may collect and process the following categories of personal data about you:

Category	Examples
Identity Data	Full name, date of birth, username, title
Contact Data	Email address, telephone number, postal address
Financial Data	Bank account details, payment card information, cryptocurrency wallet addresses
Transaction Data	Details of deposits, withdrawals, bets, bonuses, and game play history
Technical Data	IP address, browser type and version, time zone setting, operating system, device type
Profile Data	Your preferences, feedback, survey responses, and any communications with us
Usage Data	Information about how you use our website, products, and services
Marketing and Communications Data	Your preferences in receiving marketing from us and your communication preferences

We collect this data directly from you when you register an account, make deposits or withdrawals, contact our support team, complete surveys, or interact with our website. We also collect Technical Data automatically through cookies and similar tracking technologies (see our Cookie Policy section below).

How We Use Your Personal Data

We use your personal data for the following purposes:

To process your registration and maintain your account
To facilitate deposits, withdrawals, and other transactions using the payment methods listed on our Payments page
To verify your identity and comply with anti-money laundering (AML) and know-your-customer (KYC) obligations
To enforce our Terms & Conditions, including responsible gambling measures
To provide customer support and respond to your enquiries
To analyse and improve our website, games, and services
To send you service-related communications (e.g., transaction confirmations, security updates)
To manage bonuses, promotions, and loyalty programmes according to their specific terms
To detect and prevent fraud, money laundering, and other illegal activities

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another compatible purpose and we notify you accordingly.

Legal Basis for Processing

Under UK data protection law, we rely on the following lawful bases for processing your personal data:

Performance of a contract: Processing necessary to provide you with our services (e.g., account creation, deposits, withdrawals)
Legal obligation: Processing required to comply with laws (e.g., AML, KYC, responsible gambling requirements)
Legitimate interests: Processing for our legitimate interests (e.g., fraud prevention, network security, improving our services), provided your interests and fundamental rights do not override those interests
Consent: Where we ask for your consent (e.g., for certain marketing cookies), you may withdraw it at any time

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse site traffic, and support our services. Cookies are small text files placed on your device when you visit a website.

We use the following types of cookies:

Strictly necessary cookies: Essential for the website to function (e.g., session management, security). These do not require your consent.
Functional cookies: Remember your preferences (e.g., language, region) to improve your experience.
Analytical/performance cookies: Collect anonymised data about how you use the website (e.g., pages visited, time spent) to help us improve.
Marketing/targeting cookies: Used to deliver relevant advertisements and measure their effectiveness. These are only placed with your explicit consent.

You can manage your cookie preferences through our cookie consent tool or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

We may share your personal data with the following categories of third parties:

Payment processors: To process deposits and withdrawals (e.g., Visa, Mastercard, PayPal, Skrill, Neteller, cryptocurrency providers)
Identity verification services: To perform KYC checks and fraud prevention
IT and hosting providers: To host and maintain our website and databases
Marketing and analytics partners: To help us analyse usage and deliver relevant communications (only with your consent where required)
Regulatory and law enforcement authorities: Where required by applicable law or to protect our legal rights

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data to third parties.

Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. Generally, we retain account data for the duration of your account plus a period of up to six years after account closure to comply with anti-money laundering and tax obligations. Where data is no longer needed, we will securely delete or anonymise it.

Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

Right to access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your personal data in certain circumstances
Right to restrict processing: Request that we limit the processing of your data in certain situations
Right to data portability: Request a copy of your data in a structured, commonly used format
Right to object: Object to processing based on legitimate interests or for direct marketing
Right to withdraw consent: Withdraw consent at any time where we rely on consent for processing

To exercise any of these rights, please contact our support team via live chat or email. We will respond to your request within one month, subject to any extensions permitted by law.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, firewalls, access controls, and regular security audits. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Transfers

Your personal data may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office, to protect your data and your rights.

Responsible Gambling and Age Verification

We are committed to promoting responsible gambling. We verify the age of all players at registration, and the minimum age for gambling on our site is 18. We provide tools to help you manage your play, including deposit limits, time limits, and self-exclusion. For more information, please visit our Responsible Gaming page.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and, where appropriate, by email. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via our 24/7 live chat or by email. We will endeavour to address your enquiry promptly.