Responsible Gaming
At Fortunica Casino, we are committed to providing a safe, transparent, and enjoyable online gambling environment for all our players. This page outlines our responsible gaming practices, the tools available to help you stay in control, and the support options if gambling stops being fun. While we hold an offshore licence from the Anjouan Offshore Financial Authority (AOFA), it is important to note that Fortunica Casino is not regulated by Australian authorities, and local consumer protections do not apply.
Our Commitment to Player Welfare
We believe that gambling should be a form of entertainment, not a way to make money or escape personal difficulties. We encourage all players to gamble responsibly and to be aware of the risks involved. Fortunica Casino provides a range of player protection tools and information to help you manage your gambling activity. These measures are designed to promote safe play and to prevent harm.
Understanding the Risks
Gambling carries inherent risks, including the potential for financial loss and the development of problem gambling behaviours. It is important to recognise the early warning signs, which may include:
- Spending more time or money on gambling than intended
- Chasing losses or trying to win back money
- Lying to family or friends about gambling habits
- Neglecting work, study, or personal responsibilities
- Feeling irritable or anxious when not gambling
- Borrowing money or selling possessions to fund gambling
If you recognise any of these signs in yourself or someone you know, we urge you to seek help immediately.
Age Verification and Eligibility
Fortunica Casino strictly enforces a minimum age of 18 years for all players, in line with Australian legal requirements. We verify the age and identity of all players during the registration process and may request additional documentation at any time. Anyone found to be underage will have their account closed, and any winnings will be forfeited. It is illegal for anyone under 18 to gamble on our site.
Player Protection Tools
We offer a range of tools to help you stay in control of your gambling. You can access these from your account settings at any time.
Deposit Limits
You can set daily, weekly, or monthly deposit limits on your account. Once a limit is set, it cannot be increased until the chosen period has ended, and any increase request takes effect only after a cooling-off period. Limits can be reduced immediately.
| Tool | Description |
|---|---|
| Deposit Limits | Set a maximum amount you can deposit over a chosen period (daily, weekly, monthly). |
| Time Limits | Set a maximum duration for each gaming session. |
| Loss Limits | Set a maximum net loss over a period (where available). |
| Cooling-Off Period | Take a short break from gambling, from 24 hours up to 6 weeks. |
| Self-Exclusion | Block access to your account for a longer period, from 6 months to permanently. |
Time Limits
You can set a time limit for each gaming session. When the time is up, you will be logged out automatically. You can also view your total time spent on the site in your account history.
Loss Limits
Where available, you can set a maximum net loss over a chosen period. This helps prevent significant financial losses in a short time.
Cooling-Off Period
If you feel you need a short break, you can activate a cooling-off period. During this time, you will be unable to log in or deposit. The cooling-off period can be set from 24 hours up to 6 weeks. Your account will automatically reactivate once the period ends.
Self-Exclusion
For players who need a longer break, we offer self-exclusion. This option blocks your account for a minimum of 6 months, up to a permanent ban. During self-exclusion, you cannot access your account, make deposits, or play any games. We will also take reasonable steps to ensure you are not sent promotional materials. After the self-exclusion period ends, you may contact customer support to request reactivation, but we encourage you to consider whether returning to gambling is the right decision.
Support Organisations
If you or someone you know needs help with problem gambling, several independent organisations provide free, confidential support. We encourage you to reach out to them.
- Gambling Help Online – 24/7 free counselling and support for Australians. Visit their website or call their helpline.
- Lifeline – Crisis support and suicide prevention. Call 13 11 14.
- Beyond Blue – Mental health support. Call 1300 22 4636.
- Gamblers Anonymous – Peer support meetings and resources.
You can also contact our customer support team at any time via live chat or email for assistance with setting limits or for guidance on where to find help.
Fair Play and RNG
All games on Fortunica Casino use a certified Random Number Generator (RNG) to ensure fair and unpredictable outcomes. Our RNG is regularly tested by independent third parties to maintain integrity. We do not manipulate game results or payouts.
Prohibited Activities
We take a zero-tolerance approach to fraudulent or abusive behaviour. The following activities are strictly prohibited:
- Using multiple accounts to claim bonuses or circumvent limits
- Collusion or cheating in any form
- Using automated software or bots to play games
- Money laundering or any illegal financial activity
- Attempting to manipulate the outcome of any game
Any player found to be engaging in prohibited activities will have their account suspended and any winnings forfeited.
Restricted Regions
Fortunica Casino is not available to residents of certain jurisdictions, including but not limited to the United States, the United Kingdom, and other countries where online gambling is illegal. It is your responsibility to ensure that you are legally permitted to gamble online in your location.
Privacy and Data Security
We take your privacy seriously. All personal and financial information is protected using SSL encryption technology. We collect and process data in accordance with our Privacy Policy, which you can read on our Privacy Policy page.
Account Suspension and Limitation of Liability
We reserve the right to suspend or close any account at our discretion, particularly if we suspect a breach of our terms or responsible gaming policies. Fortunica Casino shall not be liable for any loss or damage arising from your use of the site, including any financial loss resulting from gambling.
Complaints and Dispute Resolution
If you have a complaint or dispute, please contact our customer support team in the first instance. We aim to resolve all issues promptly and fairly. If a resolution cannot be reached, you may refer the matter to the Anjouan Offshore Financial Authority (AOFA) under whose licence we operate. Details of the complaints process are available on request.
Getting Help
If you feel that your gambling is becoming a problem, please stop playing and seek help immediately. The tools and support organisations listed above are here to assist you. Remember, gambling should always be a fun and controlled activity. If it stops being fun, it is time to take a break.
For more information about our games, please visit our online slots and live casino pages. To learn about our welcome bonus terms, see our bonus page.
Please gamble responsibly.