Responsible Gaming
At Fortunica Casino, we are committed to promoting responsible gaming and ensuring that our players enjoy a safe and controlled gambling experience. This page outlines the tools, measures, and resources available to help you gamble responsibly, as well as the steps we take to protect our players. Gambling should always be a form of entertainment, not a way to make money or escape personal difficulties.
Understanding the Risks
Gambling carries inherent risks, including the potential for financial loss and the development of problematic behaviour. It is important to recognise that the outcome of all games at Fortunica Casino is determined by chance, and there is no guaranteed way to win. We encourage all players to set personal limits and to view gambling as a leisure activity, not a source of income.
Legal Age and Eligibility
You must be at least 18 years old to register and play at Fortunica Casino. We verify the age and identity of all players during the registration process and may request additional documentation at any time. It is illegal for anyone under the age of 18 to gamble on our site, and any accounts found to be in breach of this requirement will be closed immediately. Underage gambling is a serious concern, and we take all necessary steps to prevent it.
Player Protection Tools
We offer a range of tools to help you manage your gambling. These tools are designed to give you control over your play and to prevent excessive or impulsive behaviour. You can access and adjust these settings at any time from your account.
| Tool | Description |
|---|---|
| Deposit Limits | Set a daily, weekly, or monthly limit on the amount you can deposit. Once set, the limit cannot be increased until a cooling-off period has passed. |
| Loss Limits | Restrict the amount you can lose in a given period. This helps you stay within a pre-defined budget. |
| Session Time Limits | Set a maximum length for each gaming session. You will be reminded when your time is nearly up. |
| Reality Check | Receive regular on-screen reminders showing how long you have been playing and your net wins or losses. |
| Self-Exclusion | Temporarily or permanently block access to your account for a chosen period. During self-exclusion, you cannot deposit, play, or access any promotions. |
| Cooling-Off Period | Take a short break from gambling, typically between 24 hours and 30 days, without fully closing your account. |
These tools are voluntary and can be set, adjusted, or removed subject to the applicable terms. We recommend that all players use at least one tool to maintain control.
Self-Exclusion
If you feel that your gambling is becoming problematic, you can self-exclude from Fortunica Casino. Self-exclusion means that your account will be closed for a period you choose, and you will not be able to reopen it until that period expires. During self-exclusion, we will remove your account from all marketing communications and prevent any deposits or gameplay.
To initiate self-exclusion, please contact our customer support team via live chat or email. We will confirm your request and provide details on the duration and terms. Please note that self-exclusion applies only to your account with Fortunica Casino. As we operate under an offshore licence and are not part of the GamStop scheme, this self-exclusion will not automatically extend to other gambling sites. You are responsible for managing your gambling across all platforms.
Deposit Limits
You can set deposit limits on your account to control how much you can deposit over a specific period. Limits can be set for daily, weekly, or monthly intervals. Once a limit is active, any attempt to deposit beyond that amount will be blocked. If you wish to reduce your limit, the change takes effect immediately. If you wish to increase it, there is a mandatory 24-hour cooling-off period before the increase is applied. These limits are designed to help you stay within your budget.
Time-Out and Cooling-Off
If you need a short break from gambling, you can request a time-out or cooling-off period. This temporarily suspends your account for a duration of your choice, typically between 24 hours and 30 days. During this time, you will not be able to log in, deposit, or play. The account will automatically become active again after the period ends unless you choose to extend the break or self-exclude.
Recognising Problem Gambling
It is important to be aware of the signs that may indicate a gambling problem. Common indicators include:
- Spending more time or money on gambling than intended
- Chasing losses or trying to win back money lost
- Lying to family or friends about gambling habits
- Borrowing money to gamble or pay gambling debts
- Neglecting work, study, or personal relationships because of gambling
- Feeling anxious, irritable, or depressed when not gambling
If you recognise any of these signs in yourself or someone you know, we encourage you to seek help immediately. Gambling should never interfere with your daily life or responsibilities.
Help and Support Organisations
If you need support with problem gambling, several independent organisations offer free, confidential advice and assistance. We strongly recommend contacting them if you feel your gambling is out of control.
- GamCare – Provides free information, support, and counselling for anyone affected by problem gambling. Visit www.gamcare.org.uk or call the National Gambling Helpline on 0808 8020 133.
- BeGambleAware – Offers information and advice to help you make informed decisions about gambling. Visit www.begambleaware.org.
- Gamblers Anonymous – A fellowship of men and women who share their experiences to help each other recover from gambling problems. Visit www.gamblersanonymous.org.uk for local meeting details.
- Gam-Anon – Support for family and friends of problem gamblers. Visit www.gamanon.org.uk.
These organisations are independent of Fortunica Casino and provide non-judgemental support.
Age Verification and Protection of Minors
We take our responsibility to protect minors seriously. All players must verify their age and identity before they can deposit or play. We use third-party age verification services to confirm that you are at least 18 years old. If we suspect that a minor is using the site, we will immediately close the account and report the matter to the relevant authorities. Parents and guardians are encouraged to use internet filtering software to prevent minors from accessing gambling sites.
Account Monitoring and Responsible Play
We monitor account activity for signs of problematic gambling behaviour, such as rapid play, frequent deposits, or unusually long sessions. If we identify such patterns, we may contact you to offer support or restrict your account temporarily. We also reserve the right to impose mandatory limits or close accounts where we believe a player is at risk.
Our Commitment to Fair Play
All games on Fortunica Casino use a certified random number generator (RNG) to ensure fair and unpredictable outcomes. Game rules and payout percentages are clearly displayed for each game. We do not manipulate game results, and we encourage players to familiarise themselves with the rules before playing.
Contact Us
If you have any questions about responsible gaming, need help setting limits, or wish to self-exclude, please contact our customer support team. We are available 24/7 via live chat and email. Your wellbeing is our priority, and we are here to assist you.
Remember: gambling is a form of entertainment. Play responsibly, stay in control, and seek help if needed.
Fortunica Casino – Enjoy our wide selection of online slots and live casino games responsibly.