Terms & Conditions

Welcome to Fortunica Casino, operated by Winstar N.V. under the licence number ALSI-202501022-FI1 issued in Anjouan. This page sets out the terms and conditions that govern your use of the website located at fortunicacasino1.com, including all games, promotions, and services offered. By registering an account, depositing funds, or accessing any part of the site, you agree to be bound by these terms. Please read them carefully before proceeding.

Acceptance of Terms

By creating an account or placing a bet on Fortunica Casino, you confirm that you have read, understood, and accepted these terms and conditions in full. If you do not agree with any part, you should not use the site. The operator reserves the right to update these terms at any time, and continued use after changes take effect constitutes acceptance of the revised terms. It is your responsibility to review this page periodically for any updates.

Eligibility and Age Restriction

Fortunica Casino is open only to individuals who are at least 18 years of age. Proof of age may be requested at any time, and accounts found to belong to underage users will be closed immediately, with any winnings forfeited. The site is intended for players in the United Kingdom; however, it operates under an offshore licence and does not participate in the GamStop self-exclusion programme. Access from certain jurisdictions may be restricted – see the Restricted Regions section. It is your responsibility to ensure that gambling is legal in your location.

Account Registration

To use the services, you must register an account by providing accurate and complete personal information, including your full name, date of birth, email address, and residential address. You are responsible for keeping your login credentials confidential and for all activity under your account. Multiple accounts are not permitted; any duplicate accounts may be closed and bonuses or winnings withheld. You must notify the support team immediately of any unauthorised use of your account.

Deposits and Withdrawals

Deposits can be made using a range of methods including Visa, Mastercard, Apple Pay, Google Pay, PayPal, Skrill, Neteller, Bank Transfer, Bitcoin, Ethereum, Litecoin, and Tether (USDT). The minimum deposit is £10, and deposits are usually instant. Withdrawals are processed using Visa, Mastercard, Skrill, Neteller, Bank Transfer, and the same cryptocurrencies. The minimum withdrawal amount is £20, and the maximum is £10,000 per month. No fees are charged by the casino for withdrawals. Processing times vary by method: cryptocurrencies are typically processed within hours, e-wallets up to 24 hours, and cards or bank transfers generally take 1–3 business days. Identity verification (KYC) is required before any withdrawal can be processed – this is a legal requirement to prevent fraud and money laundering.

Payment Methods Summary

Bonus Terms and Conditions

All bonuses offered by Fortunica Casino are subject to specific terms and conditions. These rules apply to the Welcome Bonus, Weekly Cashback, Weekend Reload, and any other promotional credits. Players must read and understand these conditions before accepting a bonus.

Welcome Bonus

The Welcome Bonus offers a 100% match up to £1,000 plus 50 free spins on the first deposit of at least £10. The match bonus is credited immediately, and free spins are awarded on selected slots. The bonus funds and any winnings from free spins are subject to a wagering requirement of 35x the bonus amount. A maximum bet limit may apply while the bonus is active – terms for this are specified in the offer. The bonus must be used within a limited validity period; any unused bonus may be forfeited after expiry. Certain deposit methods may be excluded from qualifying for the bonus – please check the full terms on the Welcome Bonus page. No promo code is required.

Weekly Cashback

A 10% cashback on net losses, up to £50, is credited weekly as bonus funds. To qualify, players must incur a net loss of at least £100 during the week. The cashback amount is subject to a 10x wagering requirement before withdrawal.

Weekend Reload

A 25% reload bonus up to £100 is available on weekend deposits of £30 or more. This bonus is subject to wagering requirements and other terms as detailed on the promotions page.

Tournaments

Recurring slot tournaments with prize pools are available. Participation and prize distribution are governed by the specific tournament rules displayed on the site.

VIP Programme

The tiered VIP and reward system offers level-based perks and personalised offers for regular players. Benefits are determined by activity and loyalty, and terms vary per tier.

Game Rules and RNG

All games on Fortunica Casino operate using a certified random number generator (RNG) to ensure fair and unpredictable outcomes. The rules for each game are displayed within the game interface. Players are responsible for understanding the rules before playing. The operator reserves the right to void any game play that is found to be in violation of the game rules or these terms.

Fair Play and Prohibited Activities

Fortunica Casino is committed to fair play. The following activities are strictly prohibited:

• Using software or automated systems (bots) to play games
• Collusion, cheating, or exploiting system errors
• Bonus abuse, such as arbitrage betting or creating multiple accounts to claim bonuses
• Money laundering or any illegal activity
• Deliberately slow play or stalling

Any suspicion of such activities may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities.

Responsible Gambling

Gambling should be an entertaining activity, not a way to generate income. Fortunica Casino promotes responsible gambling and provides tools to help players stay in control. You can set deposit limits, time limits, and cooling-off periods within your account settings. Self-exclusion is also available, though it is important to note that this exclusion is applied only within the Fortunica Casino platform and does not affect participation in GamStop. If you feel your gambling is becoming problematic, we encourage you to contact support organisations such as GamCare, BeGambleAware, or the National Gambling Helpline. The legal minimum age for gambling is 18, and we verify the age of all players.

Restricted Regions

Players from certain jurisdictions may not be permitted to register or play on Fortunica Casino. It is your responsibility to ensure that you are not accessing the site from a restricted territory. The operator reserves the right to block access from any location without prior notice.

Privacy and Data

Your personal information is handled in accordance with our Privacy Policy. We use industry-standard SSL encryption to protect data transmitted between your device and our servers. Data is collected for account management, transaction processing, and compliance with legal obligations, including anti-money laundering checks. We do not sell your personal data to third parties. By using the site, you consent to the collection and use of your data as described in the Privacy Policy.

Account Suspension and Closure

The operator may suspend or close your account at any time, without prior notice, if you breach these terms or if there is reasonable suspicion of fraudulent, illegal, or unfair activity. In such cases, any pending withdrawals may be cancelled, and any funds held may be forfeited. You may also request to close your account by contacting customer support.

Limitation of Liability

Fortunica Casino, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the site, including but not limited to loss of funds, loss of data, or interruption of service. The total liability of the operator is limited to the amount of your deposits in the 12 months preceding the event giving rise to the claim.

Complaints and Dispute Resolution

If you have a complaint, please contact our customer support team via live chat or email. We aim to resolve all disputes within 14 days. If a resolution cannot be reached, you may refer the matter to the licensing authority in Anjouan. Use of the site constitutes acceptance of the operator’s decisions as final and binding in the event of any dispute.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Anjouan. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Anjouan.

Contact Us

If you have any questions or need assistance, our customer support team is available 24/7 via live chat and email. Visit the support section of the Fortunica Casino website for contact details.